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Telephone calls- Common English phrases
  • ̸ : celest
  • ۼ : 2009-04-03
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Telephone calls - Common English phrases.

Answering the phone:-

Good morning/afternoon XYZ Ltd. How can I help you?

Connecting a caller:-

I'll put you through now.

One moment please.

Explaining there's a problem:-

I'm sorry, but the line's engaged at the moment.

I'm sorry. There's no reply.

I'm sorry, but he/she's out of the office at the moment.

I'm afraid he/she's on the other line at the moment.

Offering help:-

Would you like to hold?

Is there anyone else who could help you?

Can I take a message?

Maybe I can help you?

Offer a return call:-

Perhaps he/she can call you back?

Could he/she call you back?

Offering to take a message:-

Can I take a message for him/her?

Would you like to leave a message?

Asking for the caller's name and number:-

Could I have your name and number, please?

Could you give me your name and number, please?

Checking the information:-

Could you spell that, please?

Can I just check that again, please?

Could you repeat that, please?

 
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